Troubleshooting

Common things that go wrong, and how to fix them. If your issue isn't listed, email support@futurepost.ai.

My tweet failed to post

Open Drafts and look for posts in the Failed tab. Each failed post shows the reason inline. The most common ones:

• Duplicate content. 𝕏 rejects identical posts within a short window. Tweak the wording and reschedule.
• 𝕏 authentication expired. Reconnect your 𝕏 account under Settings → Teams → Accounts.
• Rate limit hit. 𝕏 temporarily throttled posts from this account. We retry automatically with backoff; reschedule manually if needed.
• Media too large or wrong format. Images must be under 5 MB and JPG/PNG/GIF/WEBP. Re-upload and try again.

"Your 𝕏 connection has expired"

𝕏 OAuth tokens occasionally expire and need to be refreshed by the user. Open Settings → Teams → Accounts and click Reconnect next to the affected account. Once reconnected, queued posts resume automatically on their next attempt.

I'm on Pro but I can't see Analytics / can't add 𝕏 accounts

First, refresh your browser tab. Plan changes apply on the next page load. If it still doesn't show up, check the Billing panel: does the status say Active? If it says Past due or Inactive, your payment may have failed.

My credits ran out mid-month

Two options:

1. Upgrade. Instant credit boost. Pro → Team is the biggest jump (700 → 1,400 credits).
2. Turn off the hard cap. Overages bill at $0.02/credit on your next invoice. Read more.

I edited a scheduled post but the old version went out

Edits to scheduled posts save immediately, but if the post is within a few minutes of publishing, the worker may have already loaded the old version into memory. We have safety checks now that re-verify content right before posting; if you see this happen, please email us with the affected post's URL.

The browser extension stopped working

• Make sure you're signed into the Futurepost web app in the same browser.
• Restart your browser (extension state can get stale after long sessions).
• If the extension keeps showing "rate limited", you've hit 𝕏's per-15-min ceiling. Wait at least 15 minutes before trying again.
• If unfollows fail repeatedly with non-rate-limit errors, your 𝕏 session may have expired. Refresh 𝕏 and sign in again.

I see "Invalid state parameter" trying to connect an account

This is a stale-cookie issue. Try:

1. Clear cookies for both futurepost.ai and api.futurepost.ai.
2. Refresh the page.
3. Try connecting again.

Once a fresh connect succeeds, the old cookies are cleared automatically and the issue won't recur.

Stripe checkout opens then bounces back without subscribing

Usually a payment method declined silently. Check your card issuer notifications. If everything looks fine on Stripe's end, email support@futurepost.ai with a screenshot.