Troubleshooting
Why a post failed, expired ๐ connections, missing credits.
Common things that go wrong, and how to fix them. If your issue isn't listed, email support@futurepost.ai.
My tweet failed to post
Open Drafts and look for posts in the Failed tab. Each failed post shows the reason inline. The most common ones:
- Duplicate content. ๐ rejects identical posts within a short window. Tweak the wording and reschedule.
- ๐ authentication expired. Reconnect your ๐ account under Settings โ Teams โ Accounts.
- Rate limit hit. ๐ temporarily throttled posts from this account. We retry automatically with backoff; reschedule manually if needed.
- Media too large or wrong format. Images must be under 5 MB and JPG/PNG/GIF/WEBP. Re-upload and try again.
"Your ๐ connection has expired"
๐ OAuth tokens occasionally expire and need to be refreshed by the user. Open Settings โ Teams โ Accounts and click Reconnect next to the affected account. Once reconnected, queued posts resume automatically on their next attempt.
I'm on Pro but I can't see Analytics / can't add ๐ accounts
First, refresh your browser tab. Plan changes apply on the next page load. If it still doesn't show up, check the Billing panel: does the status say Active? If it says Past due or Inactive, your payment may have failed.
My credits ran out mid-month
Two options:
- Upgrade. Instant credit boost. Pro โ Team is the biggest jump (700 โ 1,400 credits).
- Turn off the hard cap. Overages bill at $0.02/credit on your next invoice. Read more.
I edited a scheduled post but the old version went out
Edits to scheduled posts save immediately, but if the post is within a few minutes of publishing, the worker may have already loaded the old version into memory. We have safety checks now that re-verify content right before posting; if you see this happen, please email us with the affected post's URL.
The browser extension stopped working
- Make sure you're signed into the FuturePost web app in the same browser.
- Restart your browser (extension state can get stale after long sessions).
- If the extension keeps showing "rate limited", you've hit ๐'s per-15-min ceiling. Wait at least 15 minutes before trying again.
- If unfollows fail repeatedly with non-rate-limit errors, your ๐ session may have expired. Refresh ๐ and sign in again.
I see "Invalid state parameter" trying to connect an account
This is a stale-cookie issue. Try:
- Clear cookies for both futurepost.ai and api.futurepost.ai.
- Refresh the page.
- Try connecting again.
Once a fresh connect succeeds, the old cookies are cleared automatically and the issue won't recur.
Stripe checkout opens then bounces back without subscribing
Usually a payment method declined silently. Check your card issuer notifications. If everything looks fine on Stripe's end, email support@futurepost.ai with a screenshot.